So..i chat with Julie my G1 support rep, and she is almost the nicest person ever. Though nice doesn't cut it when all i want is for my phone to work! She was about to send me yet another replacement phone (that makes 3 phones) when I said that I was still under the 14 day return period.
So instead she suggest that I take everything (box, usb cable, sim card) back to the T-mobile store and ask for an exchange for a new one. She said that I should be able to exchange under the 14 days "no questions asked" (yeah right!)
That sounds good to me, since I really don't want another "refurbished" phone. After my 14 days, it can be refurbished but not before...
So I guess that's what I'll do...of course, it's easier said than done. I'm sure the T-mobile store people will make up all sorts of regulations and rules to not give me a new phone.
Julie also said that she will call me on Tuesday just in case the store didn't give me a new phone
So instead she suggest that I take everything (box, usb cable, sim card) back to the T-mobile store and ask for an exchange for a new one. She said that I should be able to exchange under the 14 days "no questions asked" (yeah right!)
That sounds good to me, since I really don't want another "refurbished" phone. After my 14 days, it can be refurbished but not before...
So I guess that's what I'll do...of course, it's easier said than done. I'm sure the T-mobile store people will make up all sorts of regulations and rules to not give me a new phone.
Julie also said that she will call me on Tuesday just in case the store didn't give me a new phone
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