So I get the New Phone

So I talk to John my T-mobile rep on the phone and he tells me that the store should be "by law" required to give me an exchange under the 14 day "buyer's remorse" law that's in New York State. The people in the store say that they need to "check it out" for 2 days to make sure it's defective before they give me a new phone.

I know it's just stalling time since they don't want to give me a new phone. So I ask John to call the store directly but John says that there's nothing he can do since it's "store policy"

Anyways, I go to the store today and they say that if I've got my box and everything...they can give me a new one today. I left my box at home...so after choir practice ending at 4:12 pm...I race back to Queens from Chinatown (half hour drive) and get my box (realizing that the USB cable was still in my office). So I race to my office (15 min drive) and grab the USB cable. There's a lot of traffic and by the time I get back to chinatown it's 6pm.

I give him my box and my contract and he goes into some separate room and comes back and hands me my same box with the supposed "new" phone. I check the box and all of my old usb cable and everything was in there. I thought I was supposed to get everything new. What was the point of me racing back to Queens!? Why didn't he just give me the new phone (since I had the phone) why did he ask me to bring everything if he was just going to hand it back to me!? I was so mad...it was a 2 hour drive for nothing. Anyways...I don't yell at him as I should have...and told myself that as long as the phone worked...I didn't care. But now I think, if it didn't come from a sealed box, how do I know that this too is not a refurbished phone? whatevers....we'll see in these 2 days how the battery life goes.

I still have my "replacement" phone from T-mobile with the sticky keyboard but working battery. So I can place them side by side to compare the two. I just hope that I don't have to go back to the store since the store people were pretty rude to me though all I wanted was a new working phone.